Returns Policy

Returns Policy

Returns & Refund Policy

We are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your order, we gladly accept refunds for online purchases. To initiate a refund, please contact our customer service team within a specified timeframe, and they will guide you through the process. Your happiness is important to us, and we appreciate your understanding as we work to resolve any issues.

Returns

You have 14 calendar days from the date of receipt to return an item. Please be aware that the cost of returns is the responsibility of the buyer. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Please include the receipt or proof of purchase with your return. We cannot accept returns for items that do not adhere to these guidelines.

If you plan to return an item, please notify us via email, and we will provide you with a returns number to include with the parcel. You will need to arrange and cover the cost of return postage. We highly recommend using a tracked delivery service for returns, as we cannot be held responsible for parcels lost in transit.

This policy does not affect your statutory rights.

Refunds

Upon receiving your returned item, we will inspect it and confirm that we have received it. Following the inspection, we will promptly inform you of the status of your refund. Please note that we reserve the right to refuse a refund for any items that are not in a condition suitable for resale.

If your return is approved, we will process a refund to your credit card or original method of payment. The credit will appear in your account within a specified number of days, depending on your card issuer’s policies.

Please be aware that any postage costs incurred will not be refunded.

This policy does not affect your statutory rights. If you have any questions or concerns regarding your refund, please do not hesitate to reach out to our customer service team for assistance, Tel: 07840403276. We are here to help ensure a smooth process.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.  This does not affect your statutory rights.

Contact Us

If you have any questions on how to return your item to us, please feel free to contact us at Age of Awakening Ltd, 13 Hyde Place, Llanhilleth, Abertillery, NP13 2RT, Email: admin@ageofawakening.co.uk or Tel: 07840403276.

Product Information

We hope you appreciate our collection on the website. We strive to accurately describe each product, including details like colour, size, and weight. However, please note that some crystals may vary slightly from their online representation, but they will maintain the same quality as advertised in our online shop.

We strive to be different and offer things you may not see anywhere else.

Disclaimer: 

At Age of Awakening Ltd, we would like to clarify that any discussions or information we provide regarding the healing properties of crystals and stones reflect our personal beliefs.

Please note that crystal healing and other forms of energy work should not be viewed as a replacement for conventional medical treatment. If you are facing a serious health concern, we strongly recommend consulting your doctor and incorporating complementary healing as part of a comprehensive healthcare plan.

Any information you receive—whether verbally, in writing, or electronically—related to crystals and stones purchased from Age of Awakening Ltd should be understood within this context.

By purchasing crystals, minerals, stones, jewellery, or artwork from our online store, you acknowledge that you are doing so based on your own free will and personal choice. We encourage you to approach these practices with an open mind and to seek professional medical advice when necessary. Your health and well-being are of utmost importance to us.

Privacy Policy

This Privacy Policy describes how ageofawakening.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose: shared with our processor Shopify 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card, debit card numbers ), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, paypal.com

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card, debit card numbers ), email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Shopify, paypal.com

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• Paypal.com payment gateway provider

[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

•  We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
•  We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:-

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• INSTAGRAM- https://www.instagram.com
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
  •  

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small piece of data that is downloaded to your computer or device when you visit our site. We utilise various types of cookies, including functional, performance, advertising, and social media or content cookies. These cookies enhance your browsing experience by allowing the website to remember your actions and preferences, such as your login details and selected region. As a result, you won’t need to re-enter this information each time you return to the site or navigate between pages. Additionally, cookies help us gather insights into how visitors use the website, such as whether it’s their first visit or if they are returning users.

We employ the following cookies to optimise your experience on our site and to deliver our services effectively.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@ageofawakening.co.uk or by mail using the details provided below:

Age of Awakening Ltd, 13 Hyde Place, Llanhilleth, Abertillery, NP13 2RT, United Kingdom

Last updated: 11.06.2025

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:  https://ico.org.uk/make-a-complaint/